Maintenance and Support
Taking care of your ongoing site needs
Our Maintenance and Support service packages allow our clients the freedom to make improvements to their websites knowing their sites are completely protected against security vulnerabilities.
We offer flexible support packages that can be customised to meet your specific website requirements now and in future. Each package is a fixed-price agreement, safeguarding against invoice surprises or budget overrun.
Our scalable Maintenance and Support packages cover security patches, bug fixes, disaster recovery testing, hosting environment patching, monthly activity reports and much, much more.
We offer 24/7 support for those who need it. Depending on the package you select, you can receive allotted hours each month to put towards making progressive improvements to your site.
Whatever support package you select, you will get a dedicated support team. Your single point of contact, the Maintenance and Support Manager, will handle your requests and keep you updated of relevant upgrades, security patches and suggested site improvements.
Behind the Maintenance and Support Manager is a team including developers, a business analyst, test analyst and system administrator who work together to provide the highest quality results.
Each team member is integral to maintaining your website, from troubleshooting problems, developing the solution, testing, deploying, each link in the chain is as important as the next.
We have developed vigorous and meticulous issue-resolution processes that ensure our clients get the best service, complying with the highest web standards.