AI Chatbots That Truly Converse
At Signify, we’re redefining how AI chatbots connect with people. By combining UX, interaction design, and the psychology of conversation, we craft prompts that feel natural and reassuring.
AI chatbots should help customers
Unlike most chatbots that rely solely on large language models, we design conversations with care.
Using templates, our prompts are tailored to produce chatbot output which gather the right information in a way that feels natural and effortless.
Designed with Care
Our Conversation Designers (UX/IxD) create flow maps and scenarios that reflect your brand’s tone, build trust, and uphold ethical responsibility.
We also prepare for the unexpected, with error-handling templates for misunderstandings or missing information, our chatbot helps users recover smoothly, or escalate to a human when needed.
Our 6 Core Principles
- Fronting – Confirm the user’s input upfront to build confidence.
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Scoping – Guide responses within clear boundaries to keep conversations efficient.
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Tapering – Simplify information as the dialogue progresses to avoid overload.
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Ease & Brevity – Keep language short, clear, and accessible.
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Relevance & Acknowledgment – Stay on topic and show users they’ve been heard.
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Consistency & Predictability – Use structured templates for a reliable experience.
Closing the Loop
Every conversation ends with a clear summary and next steps, so customers leave knowing they’ve been heard and action will follow.
This approach allows you to reduce call centre costs while delivering clear, natural, and user-friendly interactions.